Albert Jame

Raised in a small town but shaped by travel, curiosity, and a lifelong habit of paying attention, Albert has spent over two decades inside the messy reality of digital transformation, customer experience, and organizational change. He specializes in noticing what most teams miss: the emotional moments hiding inside systems, services, and everyday interactions. Part strategist, part designer, and part cultural observer, Albert brings a wide-angle lens to his work - equally comfortable referencing pop culture, vintage artifacts, or a sports metaphor to make complex ideas feel grounded and relatable. He’s less interested in chasing trends than understanding why they happen, and how they quietly shape human behaviour. A gifted storyteller and engaging speaker, Albert is a sought-after contributor and guest across conferences, classrooms, and media. He regularly lectures, facilitates, and speaks to leaders, designers, and students, bringing empathy, humour, and human insight to complex topics. At the core of his work is a deep belief in fairness, curiosity, and designing experiences that help people - especially when systems make life harder than it needs to be. Whether on stage, in the classroom, or in the field, Albert challenges organizations to stop designing for perfection and start designing for people.